EUWebHelpGDPR Analytics

Our Commitment to Privacy

At EU Web Help, we are committed to protecting your privacy and ensuring GDPR compliance. This Privacy Policy explains how we collect, use, and protect your information.

We believe in transparency and giving you control over your data. Our service is designed with privacy-first principles from the ground up.

Information We Collect

We collect the following types of information:

  • Account Information: Email, name, and organization details
  • Website Analytics: Page views, events, and user interactions
  • Technical Data: Browser type, device information, and IP addresses (anonymized)
  • Usage Data: How you interact with our dashboard

Note: We do not use cookies for tracking and respect Do Not Track headers.

How We Use Your Information

We use your information to:

  • Provide and improve our analytics service
  • Generate reports and insights for your websites
  • Send important service updates and notifications
  • Provide customer support and respond to inquiries
  • Ensure security and prevent fraud
  • Comply with legal obligations

Data Storage and Security

Your data is stored securely using industry-standard encryption and security measures:

  • All data is encrypted in transit and at rest
  • We use secure cloud infrastructure in the European Union
  • Regular security audits and penetration testing
  • Access controls and authentication requirements
  • Data backup and disaster recovery procedures

Your Rights Under GDPR

As a European user, you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate data
  • Right to Erasure: Request deletion of your data
  • Right to Portability: Export your data in a machine-readable format
  • Right to Object: Object to processing of your data
  • Right to Restriction: Limit how we process your data

To exercise these rights, contact us at privacy@euwebanalytics.com

Data Retention

We retain your data for as long as necessary to provide our services or as required by law:

  • Account Data: Until you delete your account
  • Analytics Data: According to your retention settings (default: 90 days)
  • Logs: 30 days for security and debugging
  • Backup Data: 90 days for disaster recovery